Responsible Gaming

1. Is WinningW licensed ?

Yes. WinningW is fully licensed and is under strict regulation by the First Cagayan Leisure and Resort Corporation, Asia’s first gaming jurisdiction.


2. Why cannot I access the website?

The website is probably under server maintenance or it has been blocked. Contact customer support to receive a new website URL to download the game.


3. Why cannot I login to the game client?

Check the status of your internet connection. If the problem persists,contact customer support for assistance.


4. Why are the live game videos lagging sometimes?

This is a temporary issue caused by the poor internet connection by your provider. Computer performance can also be a factor, so try restarting your PC and try again. If the problem persists, contact customer support for assistance.


5. I have a problem logging in. How do I fix it?

Please contact customer support for immediate assistance.